Created from Youtube video: https://www.youtube.com/watch?v=p39nLmVtOjcvideoConcepts covered:business mistakes, customer service, going above and beyond, refunds not enough, turning negative into positive
When you make mistakes in business, it's crucial to own up to them and go above and beyond to make things right for your customers. Refunding alone is not enough; you need to provide exceptional service to turn negative experiences into positive ones.
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You Made Your Customers ANGRY... Now What?
Concepts covered:business mistakes, customer service, going above and beyond, refunds not enough, turning negative into positive
When you make mistakes in business, it's crucial to own up to them and go above and beyond to make things right for your customers. Refunding alone is not enough; you need to provide exceptional service to turn negative experiences into positive ones.
Question 1
What is essential when a business makes a mistake?
Question 2
What builds customer trust after a mistake?
Question 3
How can a business recover from a negative review?
Question 4
How can you turn a negative experience positive?
Question 5
What is a key principle in customer service?
Question 6
What should an employee do after a mistake?
Question 7
What can transform a negative experience into a positive one?
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