Intercity - Presentation

Created from Youtube video: https://www.youtube.com/watch?v=gErfm8h1B1Avideo

Concepts covered:Intercity project, City to City service, InDrive app, driver registration, offline specialists

The video provides an overview of the 'Intercity' project, focusing on the registration and onboarding of new drivers for the City to City service within the InDrive app. It details the responsibilities of offline specialists, including educating drivers about the app, registering them, and ensuring they adhere to guidelines to avoid fraudulent activities.

Table of Contents1.Introduction to In Drive's City-to-City Project 2.Registering New Drivers on inDrive: A Step-by-Step Guide 3.Final Steps and Anti-Fraud Measures for Agent Onboarding

chapter

Introduction to In Drive's City-to-City Project

Concepts covered:In Drive, City-to-City, offline specialist, driver registration, driver community

This chapter introduces new team members to the 'In Drive' project, focusing on the City-to-City ride service. The role of the offline specialist involves educating and registering drivers, integrating them into the driver community, and encouraging referrals.

Question 1

InDrive focuses on city-to-city rides for this project.

Question 2

What is a key duty of the offline specialist?

Question 3

Drivers choose rides based on _____ profitability.

Question 4

CASE STUDY: You are tasked with increasing driver engagement on InDrive.

What should you recommend to new drivers?

Question 5

CASE STUDY: You need to onboard drivers from multiple cities.

Select three correct onboarding steps.

Question 6

Drivers are added to online communities for updates and support.

Question 7

What is a benefit of joining InDrive?

Question 8

Specialists should ask drivers for _____ to expand the network.

Question 9

CASE STUDY: A new driver is interested in joining InDrive for city-to-city rides.

What should the driver do first?

Question 10

Referrals from drivers are encouraged to expand InDrive's network.

Question 11

What is the primary focus of the project?

Question 12

Drivers are encouraged to join the online _____ community.

Question 13

Drivers choose rides they find profitable on InDrive.

Question 14

What should offline specialists encourage drivers to join?

Question 15

The main focus of the project is on _____ rides.

Question 16

Offline specialists register and coach new drivers on InDrive.

Question 17

How do drivers choose rides on InDrive?

Question 18

An offline specialist's duty includes _____ new drivers to the platform.

chapter

Registering New Drivers on inDrive: A Step-by-Step Guide

Concepts covered:inDrive app, driver registration, City to City, vehicle requirements, document upload

The chapter provides a step-by-step guide on how to register new drivers on the inDrive app, emphasizing the importance of selecting 'City to City' for fresh drivers who have not previously used the app. It also outlines the types of vehicles accepted, focusing on saloons, sedans, and SUVs from the year 2001 onwards, and highlights the necessity of uploading correct documents for approval.

Question 19

Drivers must upload documents for registration approval.

Question 20

Which vehicles are eligible for registration?

Question 21

To register a driver, first download the _____ app.

Question 22

CASE STUDY: You encounter a driver with a 1999 model car interested in registering for inDrive. The driver insists the car is in excellent condition and roadworthy.

What do you recommend?

Question 23

CASE STUDY: You are registering a new driver who has never used inDrive before. The driver is interested in both City to City and City R services.

Select three correct registration steps.

Question 24

Buses can be registered under inDrive.

Question 25

Who can be registered under City to City?

Question 26

Select _____ registration after logging into the app.

Question 27

CASE STUDY: A driver is interested in registering with inDrive but lacks a vehicle license. You have started the registration process and need to complete it once the driver provides the missing document.

What should you do next?

Question 28

Cars older than 2001 are accepted for registration.

Question 29

What is the first step in driver registration?

Question 30

We register cars from the year _____ onwards.

Question 31

Only new drivers can register under City to City.

Question 32

What should you do if documents are missing?

Question 33

Enter _____ in the referral code section.

Question 34

SUVs are accepted for registration in inDrive.

Question 35

What is required on the recruitment form?

Question 36

chapter

Final Steps and Anti-Fraud Measures for Agent Onboarding

Concepts covered:Opa account number, fraud prevention, driver registration, payment process, agent support

The chapter outlines the final steps for agents to join the team, emphasizing the importance of updating their Opa account number for payment processing. It also highlights the strict anti-fraud measures in place, detailing what constitutes fraud and the procedures for legitimate driver registration, while encouraging agents to reach out for assistance if needed.

Question 37

Fraud includes using an agent's phone for driver registration.

Question 38

When are weekly payments typically processed?

Question 39

If a driver already has an account, re-registering them is considered _____.

Question 40

CASE STUDY: An agent uses their phone to register a driver without an Android phone.

What does this scenario mean?

Question 41

Payments are processed every Monday morning.

Question 42

How can agents assist drivers with poor camera phones?

Question 43

The fraud team checks your work to ensure it is _____.

Question 44

CASE STUDY: An agent is registering a driver who already has an account.

What should the agent do next?

Question 45

Agents can use their phone's camera for quality photos.

Question 46

What should agents do after successful registration?

Question 47

It is considered fraud if the agent uses their own phone for _____.

Question 48

Agents must fill a form after each driver registration.

Question 49

How should agents handle drivers with existing accounts?

Question 50

Payments are processed after the week ends, typically on _____ or Thursday.

Question 51

Agents can register drivers with existing accounts.

Question 52

What is considered fraud in driver registration?

Question 53

Agents must fill the recruitment form after each successful _____.

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