Learn English for Hotel and Tourism: "Checking into a hotel" | English course by LinguaTV

Created from Youtube video: https://www.youtube.com/watch?v=wyqfYJX23lgvideo

Concepts covered:hotel check-in, reservation issue, business suite upgrade, internet access, sightseeing tips

In this video, a guest named Tom Sanders checks into the Transnational Hotel, where he encounters a booking issue but is upgraded to a business suite at no extra charge. The hotel staff provides him with internet access details, amenities information, and sightseeing tips for his stay in New York City.

chapter

Concepts covered:hotel check-in, reservation issue, business suite upgrade, internet access, sightseeing tips

Question 1

Upgrading a room can be offered at no extra charge.

Question 2

What is the best way to assist a first-time visitor?

Question 3

What type of room was Mr. Sanders initially booked for? _____

Question 4

CASE STUDY: Tom is offered a business suite upgrade due to a booking error.

What does this scenario mean for Tom?

Question 5

CASE STUDY: Tom plans to explore the city after his conference.

Select three correct preparations Tom should make.

Question 6

Guests may need to provide ID at hotel check-in.

Question 7

What should Tom do if internet fails?

Question 8

What did the hotel offer Mr. Sanders at no extra charge? _____

Question 9

CASE STUDY: Tom Sanders arrives at the hotel and finds his reservation missing.

What should Tom do next?

Question 10

Guests can receive sightseeing tips from hotel staff.

Question 11

How should the hotel handle booking errors?

Question 12

What did Mr. Sanders use to book his room? _____

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