GnG | Complete BST - Part B | One shot | Class 12

Created from Youtube video: https://www.youtube.com/watch?v=roZCP8SZsmkvideo

Concepts covered:Consumer Protection, Consumer Rights, Consumer Protection Act 2019, Three-tier Redressal Mechanism, NGOs in Consumer Protection

The video provides a comprehensive revision of the Consumer Protection chapter from Business Studies Part B for Class 12 students. It covers the importance of consumer protection, the Consumer Protection Act 2019, consumer rights, responsibilities, and the three-tier redressal mechanism, emphasizing the need for consumer awareness and the role of NGOs in consumer protection.

chapter

Concepts covered:Consumer Protection, Consumer Rights, Consumer Protection Act 2019, Three-tier Redressal Mechanism, NGOs in Consumer Protection

Question 1

Consumer protection prevents unfair trade practices.

Question 2

What is a consumer's right to safety?

Question 3

Marketing focuses on the needs and wants of the _____ .

Question 4

CASE STUDY: A consumer is unaware of their rights and faces exploitation.

What should the consumer do next?

Question 5

Product concept emphasizes quality over quantity.

Question 6

What is the main goal of consumer protection?

Question 7

Consumer responsibilities include taking a _____ for purchases.

Question 8

CASE STUDY: A business is accused of misleading advertising practices.

What does this scenario mean for the business?

Question 9

NGOs educate consumers about their rights.

Question 10

Why should businesses avoid unfair practices?

Question 11

Consumer ignorance necessitates _____ about their rights and reliefs.

Question 12

CASE STUDY: A consumer organization educates the public on their rights.

What should the organization focus on?

Question 13

Consumers should always take a cash memo for purchases.

Question 14

Why is consumer protection important for businesses?

Question 15

NGOs play a role in _____ the public about their rights.

Question 16

CASE STUDY: A consumer buys a faulty electronic device and seeks redress.

What should the consumer do next?

Question 17

Businesses benefit long-term by respecting consumer interests.

Question 18

What is the benefit of consumer education?

Question 19

Right to safety protects against goods hazardous to _____ and health.

Question 20

District commissions handle consumer complaints up to 1 crore.

Question 21

What is the focus of marketing management?

Question 22

The Consumer Protection Act seeks to provide _____ redressal of grievances.

Question 23

Marketing focuses on customer needs and wants.

Question 24

What role do NGOs play in consumer protection?

Question 25

Production concept focuses on _____ scale production to reduce costs.

Question 26

Consumers have the right to be informed about products.

Question 27

What is the purpose of product standardization?

Question 28

Businesses engaging in unfair practices invite _____ intervention.

Question 29

Consumer ignorance necessitates consumer protection education.

Question 30

How can consumers seek redressal?

Question 31

Consumer protection aims to protect consumers from _____ trade practices.

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